LIMITED WARRANTY

WHO IS ELIGIBLE?

The Limited Warranty is only valid for the original purchaser of the product or for products given as gifts by the original purchaser, provided the product remains in their possession. This warranty is non-transferable.

WHAT IS COVERED?

If any defects in material or workmanship arise in the product within the warranty period, TALLDESI will either replace or repair the defective product with a comparable model.

DURATION OF WARRANTY

The warranty period begins from the date of the original shipment. Different product series have varying warranty periods. Replacing parts or products under warranty does not extend the original warranty.

EXCLUSIONS

Non-TALLDESI  products, counterfeit products, or products purchased from unauthorized distributors or resellers;

Defects, damages, or failures caused by the owner modifying, attempting to fix, or altering the product;

Deliberate destruction, improper or irregular power supply;

Exposure to excess water, extremely humid or damp conditions, or any other extreme temperatures.

OUR RESPONSIBILITY

In the event that the product is found to have defects covered by the Limited Warranty, TALLDESI will either repair or provide a free replacement for the product or any defective parts. Shipping costs are the responsibility of the customer.

OBTAINING WARRANTY SERVICE

To be eligible for warranty service, you must provide the following to TALLDESI:

(I) Proof of purchase indicating the order date;

(II) A picture showing the issue;

(III) A detailed description of the defect/fault;

(IV) Contact the customer support team at support@talldesi.com.

Claims must be made within the specified warranty period.